BetFox is committed to endorsing responsible gaming as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. We believe it is our responsibility to you, our customers, to ensure that you enjoy your gaming experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
In order to assist our customers in playing responsibly, we have put together the following information.
Whilst the majority of our customers gamble within their means, for some it can be more difficult. In order to maintain control of their gambling habits we would like every customer to bear in mind the following points:
- Gambling should be done in moderation and undertaken as a form of leisure, not as a genuine way of making money
- Avoid chasing losses
- Only gamble when you can cover the losses and never borrow money in order to gamble
- Keep track of the time and monitor the amount of money you spend
- Should you need a break from gambling, set a self-exclusion on all the accounts you hold with any operators
Individuals who decide to self-exclude themselves from operating an account with BetFox, can do so at any time by contacting our service team. On such a request we will close the customer's account operated under the mobile number communicated to us and will do our best to detect and close any other accounts the individual might try to open with us during his period of exclusion. Further, we will not send any marketing material to a self-excluded customer and recommend him to self-exclude also with any other operators that he may hold accounts with.
Customers who wish to resume business with us after a self-exclusion period have to contact us in order to re-open their account and are required to complete a further 24 hours cooling-off period before they will be permitted to resume use of our gambling facilities.
It is illegal for anyone under the age of 18 to open an account or to gamble on BetFox. We take our responsibility in this aspect very seriously and use clear notices on our website stating that the minimum age to open an account is 18.
If on completion of age verification a customer is shown to be underage, we will return to the customer any money paid in respect of the use of the gambling facilities, but no winnings will be paid.